Support-Engineer for Key-Customer (m/f/d)

For the support of our team in Karlsruhe we are looking for an enthusiastic Support-Engineer for Key-Customers (m/f/d) starting immediately.

Viamedici is one of the leading providers of Enterprise Product Information Management solutions (PIM). We develop state-of-the-art software and shape the digital transformation with our customers. Our solutions help companies to market their products and services more efficiently and successfully, making a valuable contribution to corporate success in an increasingly international and competitive market environment.


Your tasks as Support-Engineer for Key-Customer (m/f/d):

  • Support for our key customers in the area of 1st and 2nd level support - both technically and in terms of communication.You realize projects in close cooperation with our customers.
  • Acceptance and processing of fault cases within the scope of 1st and 2nd level support.
  • Prioritisation, classification and documentation of incoming faults in a trouble ticket system.
  • Responsibility for problem tracking and ensuring the service level.
  • Support in IT projects.


Our requirements:

  • Very good analytical skills.
  • Very good communication skills in German and English. 
  • Good Windows and Linux knowledge.
  • Good knowledge of relational databases such as MSSQL or Oracle. 
  • Good scripting (batch/shell), ideally programming experience in high-level languages.
  • Conceptual and analytical way of thinking, precise and structured work.
  • Knowledge of TCP/IP and networks.
  • Knowledge of ElasticSearch.


We offer:

  • A pleasant working atmosphere with competent colleagues.
  • Varied and demanding work with flexible working hours.
  • Individual training and development opportunities.
  • Attractive, performance-related remuneration.
  • Exciting and varied projects with top industry customers.
  • Home office for a healthy work-life balance.
  • The latest technologies, flat hierarchies and short decision-making paths. 


We are an innovative and flatly organized company with a lot of leeway and responsibility for our employees. If you are interested in the prospect of an exciting professional future, a modern workplace and a diverse job in a friendly and successful team, we look forward to receiving your detailed application including starting date and salary expectations at Your contact person is Benjamin Gannott.

Request Demo

This website uses cookies to ensure you get the best experience on our websiteOur Privacy Policy.