Support-Engineer for Key-Customer (m/f/d)

For the support of our team in Karlsruhe we are looking for an enthusiastic Support-Engineer for Key-Customers (m/f/d) starting immediately.

Viamedici is one of the leading providers of Enterprise Product Information Management solutions (PIM). We develop state-of-the-art software and shape the digital transformation with our customers. Our solutions help companies to market their products and services more efficiently and successfully, making a valuable contribution to corporate success in an increasingly international and competitive market environment.

 

Your tasks as Support-Engineer for Key-Customer (m/f/d):

  • Support for our key customers in the area of 1st and 2nd level support - both technically and in terms of communication.You realize projects in close cooperation with our customers.
  • Acceptance and processing of fault cases within the scope of 1st and 2nd level support.
  • Prioritisation, classification and documentation of incoming faults in a trouble ticket system.
  • Responsibility for problem tracking and ensuring the service level.
  • Support in IT projects.

 

Our requirements:

  • Very good analytical skills.
  • Very good communication skills in German and English. 
  • Good Windows and Linux knowledge.
  • Good knowledge of relational databases such as MSSQL or Oracle. 
  • Good scripting (batch/shell), ideally programming experience in high-level languages.
  • Conceptual and analytical way of thinking, precise and structured work.
  • Knowledge of TCP/IP and networks.
  • Knowledge of ElasticSearch.

 

We offer:

  • A pleasant working atmosphere with competent colleagues.
  • Varied and demanding work with flexible working hours.
  • Individual training and development opportunities.
  • Attractive, performance-related remuneration.
  • Exciting and varied projects with top industry customers.
  • Home office for a healthy work-life balance.
  • The latest technologies, flat hierarchies and short decision-making paths. 


Interested?

We are an innovative and flatly organized company with a lot of leeway and responsibility for our employees. If you are interested in the prospect of an exciting professional future, a modern workplace and a diverse job in a friendly and successful team, we look forward to receiving your detailed application including starting date and salary expectations at bewerbung@viamedici.de. Your contact person is Benjamin Gannott.

+49(0)7243-94980
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