Team Lead Customer Care (m/w/d)

Start innovating the world with us

Success is achieved by people who are not satisfied with what they have achieved yet, but who burn for what they can do best. We are looking for talents and experts, beginners and professionals. But above all, we want people who love what they do.

Become part of the #ViamediciFamily!

We – Viamedici – are a leading global provider of multi-domain MDM, PIM, DAM and product configuration/CPQ software, with headquarters in Ettlingen (Germany) and an interdisciplinary team of approx. 150 employees. Our software supports global organizations in digitalizing product management, marketing and sales processes. With us, you can develop your career in our innovative projects in a dynamic environment, at the forefront of technology and business optimization.


  • You are responsible for our seven-person support team in India and actively shape the further development of our employees
  • You implement KPIs in the area of customer care and take control of the key figures to ensure efficiency and customer satisfaction
  • Reporting is a matter of course for you to ensure quality
  • You act as a sparring partner for operational and complex questions from Customer Care employees


  • You have a degree in one of the STEM subjects or a comparable qualification
  • Ideally, you have at least five years of professional experience and have ideally already gained management experience
  • You have a strong technical aptitude and enjoy getting to grips with difficult issues
  • Linux, SQL Server, PostgreSQL, ElasticSearch, software rollout, web applications, but also security are no foreign words for you
  • You are proactive and like to act as a sparring partner for different areas
  • You are fluent in German and English

Application form

Your contact person

Julia Schäfer
HR Director

J Schaefer